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FAQ

What is the difference between the SkyRadar-L single band and the SkyRadar-D dual band receivers?

The key advantage of a SkyRadar-D dual frequency system vis-à-vis its single band brethren is the considerably increased traffic awareness and correspondingly greater safety that it provides.

This is primarily due to SkyRadar-D's ability to receive and display positions of ADS-B OUT-equipped airplanes on both frequencies 978 MHz (UAT) and 1090 MHz (1090-ES). With SkyRadar-D pilots always see nearby ADS-B OUT-equipped airplanes, regardless whether they have line-of-sight to the ADS-B ground station. This ability to see directly-airplane-to-airplane-is very advantageous when one is flying low in the airport pattern or in a mountainous area or simply too far from the ground station, just to name a few.

In congested area such as a large airport, there is high probability that there is going to be an aircraft equipped with ABS-B OUT which will keep "waking up" airport's ground station to broadcast traffic. This information is all radar-detected traffic within a cylinder with 15nm radius and ± 3000 feet in height, with requesting aircraft in its center. A pilot that has SkyRadar-D and who is flying within this cylinder will receive the same picture as ADS-B OUT-equipped airplane with one distinction: that it will not be in its center. Even so it considerably raises pilot's traffic awareness.

SkyRadar-D also provides GA pilot greater flexibility and economic advantage in enabling a wider choice of options when it comes to selection of ADS-B OUT solutions.

How often does the NEXRAD data update in the air?

Local NEXRAD image gets updated every 5 minutes

CONUS NEXRAD gets updates every 15-20 minutes

Will I see traffic using SkyRadar?

Generally speaking, no. The main reason is that the FAA turns on its traffic broadcast only after an aircraft “pings” the FAA ADS-B ground station. However, if you fly in the vicinity of an airplane that is equipped with the ADS-B-OUT transmitter, you will see both this airplane and the surrounding traffic within a 15-miles radius of it.

What do I need in order to see traffic?

You need to have a certified ADS-B-OUT transmitter (see above).

Where can I find the most current ADS-B coverage map?

You can find the most current ADS-B coverage map on the FAA’s website by clicking here: FAA/ITT (select ADS-B and then "En Route")

Will Radenna support the Android platform?

We are working on the support of Android platforms; however, the release of such support depends on the availability of display technology qualitatively comparable to the iPad®.

Does SkyRadar work with other application providers?

This question can be better addressed by people who develop an application in question. SkyRadar outputs data in industry standard GDL-90 format. Hence, any software package that is capable to input data in GDL-90 format should be able to receive and display SkyRadar data stream. At this time two companies that officially work with SkyRadar: WingX from Hilton Software and MountainScope from PCAvionics.

Are you planning to release a new product in the near future, thus making my purchase obsolete? Do you have a “protection” plan?

Typically, we release substantially new products once a year to minimize upgrade hassle to our customers. In most of cases we offer an upgrade path. However, depending on the character of the release additional payment might be required.

Will, and if yes when, you have a transceiver?

We cannot communicate a date when specific products or features will be available.

Does SkyRadar work at high—40,000 feet—altitude?

Yes, but the attention should be paid on to where and how one places ADS-B antenna. (see more below)

What external antenna can I use?

Belly mounted DME antenna, works very well provided cable from the antenna to the SkyRadar is not too long. Less than 6-8 feet depending on the cable used.

Can I substitute your GPS antenna by my own?

No, you cannot. SkyRadar is an integrated multi-component system and it allows use of an extension to its GPS antenna up to 20ft long.

Does SkyRadar rely on iPad’s GPS or does it have its own?

No, SkyRadar has its own integrated GPS.

How to install SkyRadar application and activate/purchase a subscription?

To install SkyRadar application to your iPad you need:

  1. Press the "Home" button on your iPad. Slide the arrow to the right to unlock the device.
  2. Make sure that you are connected to WiFi or 3G network
  3. Tap the "App Store" icon on your iPad.
  4. Tap the search field and use the keyboard to type "SkyRadar" then click "Search"
  5. Tap the "SkyRadar" app that appears in the iPad Apps search list
  6. Tap the "Free" icon on your iPad, it will change to green text that states the following: "Install App".
  7. Tap "Install App" to install SkyRadar on iPad App page
  8. Enter your iTunes password when prompted.
  9. As the result SkyRadar application should appear on your iPad desktop

To use all features of SkyRadar application, you will need a SkyRadar account.

If you received a SkyRadar application promotion in this case you have specified your user ID and password as a part of the registration process. Please have this information ready to activate your SkyRadar account in the next steps.

To activate the account you need:

  1. Start SkyRadar application
  2. Tap on "Settings" button (the one with a wrench in it)
  3. Tap the Subscriptions item
  4. Tap "Existing Subscription" item in the "Existing subscriptions" section
  5. You will be prompted your SkyRadar credentials. Enter the user ID and the password you specified in the registration form.
  6. Tap "Login" button in the top left corner of the screen
  7. On the "Subscriptions" screen on the top line below the buttons and the header you should see "Subscription expires" and the date message indicating that you have successfully activated your account and when the subscription expires. This means you have an active SkyRadar application subscription now.

If you do not have an active SkyRadar application subscription or your previous subscription has already expired you need to purchase one.

To purchase a new subscription or renew the expired one you need:

  1. Start SkyRadar application
  2. Tap on "Settings" button (the one with a wrench in it)
  3. Tap the Subscriptions item
  4. Under "Paid Subscriptions" section select the length of the subscription you would like purchase
    • For a user who renews the subscription, if prompted, please provide your existing User ID, password and tap "Login" button in the top left corner of the screen
    • or

    • If you are a new user purchasing the subscription for the first time, please create your User ID and password, tap "Create New Account" check box and tap "Create" button in the top left corner of the screen
  5. Confirm your In-App Purchase
  6. Enter your iTunes password when prompted and finalize your subscription purchase
  7. Once the transaction is complete on the top line below the buttons and the header you should see "Subscription expires" message and the date indicating that you have successfully subscribed and when the subscription expires. Now your new SkyRadar application subscription is active.

If you are running your SkyRadar application for the first time the next steps would be to connect SkyRadar receiver to the application and download the charts you need. The steps are described in "Pilot's Guide" that can be accessed from the left column of this web site or you can open it directly by following this link.

How do you connect SkyRadar to iPad?

Once it is on SkyRadar communicates with iPAD via Wi-Fi and the connection is established automatically.

What portable battery could be used with SkyRadar receiver?

A portable 12v battery source similar to this one can be used to power SkyRadar receiver.

Where can I download the utility to configure SkyRadar-D2/L SSID/network parameters?

You can download it here.

What is Radenna's warranty?

LIMITED WARRANTY

Radenna LLC (“Radenna”) warrants each Skydar Receiver (“Receiver”) against defects in material or workmanship as follows:

1. Limited Warranty. For a period of one year from the date you receive the Receiver (“Warranty Period”), RADENNA will repair or replace, at its option, at no charge to you the defective unit.  THIS WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER AND IS VOID UPON RESALE OF THE RECEIVER.  After this one year period, you must pay for the replacement unit.

2. Certain Exclusions. This limited warranty does not cover damage to appearance or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to, any part of the Receiver.  This limited warranty does not cover damage due to improper operation or maintenance, connection to improper electrical supply, or attempted repair by anyone other than RADENNA or its authorized agent.  This limited warranty does not cover Products consumables such as batteries  This limited warranty is valid only in the United States. This limited warranty is invalid if the factory applied serial number has been altered or removed from the Receiver.

REPAIR OR REPLACEMENT, AS PROVIDED UNDER THIS WARRANTY, IS YOUR EXCLUSIVE REMEDY.  RADENNA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.  EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may have the other rights which vary from state to state.

3. How to Obtain Warranty Service.  To obtain warranty service, you must call the Toll Free telephone number listed below and speak with a RADENNA service representative.  The representative will request information to determine whether you are the original purchaser, whether you have registered for warranty service and whether the Receiver is still under warranty.  If you are eligible for warranty service, the representative will attempt to resolve your problem.  If RADENNA’s service representative cannot successfully resolve your problem, you will be issued a return merchandize authorization (“RMA”) number.  With the RMA Number written prominently on your mailing label and evidence of warranty registration and proof-of- purchase (for example, a copy of your sales receipt) enclosed in a separate envelope, you should ship the Receiver at your expense, in either its original packaging or packaging affording an equal degree of protection, to the following address:

Radenna LLC
7 Pratt street
Revere, MA 02151

The shipping documentation must indicate a shipping date no later than one business day following the conclusion of the Warranty Period.

RADENNA has established the following Toll Free telephone number for service assistance or resolution of a service problem (including obtaining an RMA number):  (888)-SKY-ADSB (888-759-2372)

What is your return/exchange policy?

Return Conditions

These return conditions apply to product returns that are not covered by our limited warranty.

All product returns must have a Return Merchandise Authorization (RMA) number. No product returns will be accepted without an RMA.

An RMA number must be requested within 30 days of purchase.  At the time you are issued an RMA number you will be sent a shipping to label to be used for your product return. After you receive a return label, the product must be returned within 7 days.

Generally you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. Items must be returned in a like-new condition (in the original manufacturer packaging, with all accessories, kit components, promotional items and instruction manuals included, and free of damage, scratches, etc). Items that have been damaged by use may not be returned to us. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. Any “extras” or promotional items that were included in the purchase must be returned. Even if we accept a return of a product, we reserve the right to deduct from any refund an appropriate amount to reflect damage to the product from use.

Restocking Fees

We will charge a $150 restocking fee for all products returned other than as a result of shipping damage or under our limited warranty. We reserve the right to refuse to issue credit for any item that has been misused or damaged.


Exchanges in Case of Shipping Damage

In case a product has arrived with damage caused by shipping, you must either accept the shipment or communicate with us on the day you received the product. If we accept your claim of shipping damage, we will issue an RMA number and shipping label. A member of our support group will instruct you concerning the method of shipment to us.  Once we receive the original product, we will ship a replacement to you.  Most claims are resolved within two weeks from initiation to ensure that you are completely satisfied

Product Refunds

To qualify for a refund, our Return Conditions and Return and Exchange Instructions must be followed. If these steps are not followed, no refund will be issued. Refunds are not issued before the merchandise has been received, evaluated and processed by us.

Return and Exchange Instructions

We have created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. To return or exchange an item, please follow these simple steps:

1)    Contact returns@skyradar.net within 30 days of your purchase date, include the following information to get your RMA number:

    Full name, address, e-mail address, daytime phone number, purchase date, serial number, and reason for requesting a return.

2)    You will be contacted with any questions or clarifications if necessary. We will then mail you a pre-paid UPS or FEDEX return shipping label.

3)    Affix this label to the original box and drop it off at your nearest UPS or FEDEX store within 7 days of receiving the return label.

4)    We will inspect the returned merchandise to ensure it meets the Return Conditions listed below. You will be notified if there are any issues that would deduct from your qualified final refund amount. If all the conditions are met, you will be issued a full refund of your purchase price less restocking fees and deductions for damage from use.

Policy Exceptions

  • Purchases made as a part of promotional events will be subject to Radenna’s normal terms and conditions of sale except that Radenna’s normal return policy will not apply. Return or exchange of these Receivers can be made only in accordance with Radenna’s limited warranty.

  • We are unable to accept returns or exchanges on the following:

    ·     Items damaged by use (not as a result of shipping by us).

    ·     Items that have been modified or customized.

    ·     Items damaged due to improper packaging on the return shipment.

    If any component or accessories are missing in the return package, their value and an additional restocking fee will be deducted.

How do I use the discount code?

The discount code is entered during the last step of your purchasing process. Details of the process and the location to enter the code follow.

Be sure to enter your discount code on the Google Checkout screen prior to clicking the "Place Your Order Now" button on that screen. On the same screen as "Place Your Order Now" there is an "Additional Options" section toward the lower left. Under "Additional Options" you will find "Use a Coupon" that is where you enter your discount code.

See the image below for the highlighted location on that page.